Please contact the Zinc Customer Service team at orders@zinc.com.au with the following information:
Users full name, email address, role, delivery address & contact phone numbers.
Once logged in, users can modify their delivery address, password and contact details. Select the 'My Account' tab, click 'Edit My Account', ensureing you select 'Update my Details' when complete.
For a change of email address, please contact the Zinc Customer Service team at orders@zinc.com.au.
As soon as your order is dispatched you will be notified the consignment number by email. Your dispatch notification will also contain a link to our live order tracking system. Enter your consignment number to receive up-to-date tracking details including dispatch date, delivery ETA or delivery confirmation.
To obtain a ‘Proof of delivery’ you will need to email Customer Service: orders@zinc.com.au
If you wish to cancel your order, please email orders@zinc.com.au quoting your order ID.
Note: Orders can only be cancelled if they have not yet been dispatched from the warehouse.
For special orders, please contact Chris Szczepny via Chris.Szczepny@zincgroup.com
Yes. Please contact orders@zinc.com.au who will quote up the freight for the international order.
International freight charges must be approved prior to shipment of goods. Charges are charged at end of month.
Business addresses are preferred but we understand you may be working from home due to COVID-19, therefore delivery to a residential address during this time is accepted. We are unable to deliver to a PO Box as the majority of orders will require a signature on delivery.
Orders received prior to 11am AEST will be dispatched same day. Orders received post 11am AEST will dispatch next business day. Our warehouse is located in Melbourne and all orders are dispatched on a standard road service.
Delivery transit times* will vary from location to location. For a general guide please see below:
*Please note above timeframes are a guide only. Whilst we endeavour to ensure orders are delivered in time, we cannot guarantee transit times 100% of the time.
Yes, orders can be returned for a refund or exchange within 14 days of purchase.
When returning items, please note that you are responsible for arranging postage and paying any associated costs.
Prior to returning your item/s you must contact Customer Service via orders@zinc.com.au or 1300 651 343. Returned goods must be in their original condition at time of warehouse receipt and Zinc reserves the right to reject items that are not received in a reasonable condition.
If you have received an incorrect item or damaged stock, please contact the Customer service team within 14 days of order receipt. They will then arrange the exchange of incorrect items or replacement (at Zinc's cost) of damaged / faulty stock.